Career and workskills
If you would like to change your career, return to work or get new opportunities for personal development and progression, we have a range of courses to help you achieve your goals.
We have lots to offer, from improving your IT skills or confidence to getting a qualification.
We also have online courses which you can do from the comfort of your own home.
You'll need an initial assessment with our information, advice and guidance team before you enrol on these courses.
Phone 01634 338 400 to book your assessment.
If you apply for a course online we'll contact you to arrange an assessment.
Career and workskills courses
Customer Service
Our Customer Service Course is designed for anyone who wants to or currently working with members of the public face-to-face, over the phone or social media or even live chat. The course will enable you to always maintain the highest standards of customer service and ensure your customers have the best experience with you, facilitating repeat business and positive recommendations.
Throughout the course, you'll learn about common issues you might face and how to resolve them, how to communicate effectively, and how to ensure you're operating in accordance with company policies and procedures.
Employability skills
We offer short, targeted employability courses that support you throughout the job search process. These may include overcoming barriers to employment and developing a positive mindset, looking at hidden job markets, preparing a CV specific to the role with a powerful personal profile, writing supporting statements that stand out, filling in job application forms and writing covering letters, and preparing for your interview and speaking with confidence.
Teaching assistants
These courses will help you gain the skills and knowledge you need to train as a teaching assistant.
The units in the qualifications are designed to support the needs of children learning in schools.
We have courses from introductory level to level 3. Perfect if you're exploring a new career or would like to develop your current knowledge.
These include short introductory courses such as:
- 'introduction to supporting children to learn'
- 'introduction to safeguarding children and vulnerable adults'.
For more advanced levels there is also 'supporting teaching and learning in schools'.
You can get more guidance at the pre-course consultation.
Childcare & Education
Are you passionate about shaping the minds of the future generation? Do you have a knack for nurturing young minds and helping them grow into confident individuals? If so, our childcare and education courses are perfect for you. Whether you are just starting your career in childcare or looking to upgrade your skills, we offer a wide range of courses tailored to meet your needs.
Our courses are taught by tutors with years of experience in the field of childcare and education. You will benefit from their insights and practical knowledge. Our courses include practical sessions in a school placement (sourced by yourselves) to give you real-world experience.
Whether you prefer online courses or face-to-face classes, we offer a variety of learning options to suit your schedule and preferences.
Embark on a rewarding career in childcare and education by enrolling in one of our courses today. With our comprehensive curriculum, experienced tutors, and hands-on experience, you will be well-equipped to make a positive impact on the lives of children. Don't wait any longer - explore our course offerings and take the first step towards a fulfilling career in childcare and education.
Social care
Social care courses provide a route into many different job roles in a diverse sector.
A career in this area can be very rewarding.
Our 'Level 1 award in caring for children' and 'Level 1 award in preparing to work in adult social care' courses give you an opportunity to find out more about the sector and what type of role and area of adult social care you might like to work in.
Community interpreting
We live in a diverse community and some members struggle to communicate in English. This may mean they are isolated or have difficulty in getting services.
If you speak another language, you could become an interpreter.
During our Level 1 community interpreting, learners will develop the skills required to help others with limited spoken English in everyday situations including:
- housing
- healthcare
- public services.
Our courses are aimed at learners who have an interest in the role of a community interpreter and have high levels of English and another language.
British Sign Language
Learn a new skill and make new friends in this fun and engaging set of courses.
You will play games and sing songs as well as develop an understanding of the history behind some signs.
Our introduction to deaf awareness and British Sign Language will enable you to develop the skills to use basic British Sign Language skills to communicate.
Our using British Sign Language to hold simple conversations course will improve your communication skills and deaf awareness.
Business administration
Our Level 1 award in business administration will give you with the essential skills needed for a range of jobs that involve business administration.
This industry recognised qualification will provide you with the professional tools and knowledge to help you progress.
Bookkeeping and accounts
Discover and improve your basic bookkeeping skills and boost your confidence with numbers.
Take our introduction to bookkeeping to develop the skills to progress to our Level 1 and 2 award in bookkeeping and accounts.
By the end of both courses you will have the skills to maintain and reconcile petty cash, process ledger accounts and extract a trial balance.
Both courses are excellent for anyone who is interested in bookkeeping or who is looking to broaden their skills to improve their job prospects.
Public speaking
If giving a speech at a big event, such as a wedding or conference, fills you with dread, then our introduction to public speaking one day course could be exactly what you need.
It's designed to assist you in engaging your audience, use strategies to address your nerves and develop skills in verbal and non-verbal communication to captivate and influence your audience.
Counselling
If you want to become a counsellor, we have a wide range of qualifications to support your journey.
Our introduction to counselling and introduction to skills for counselling can help lay the foundations to progress to a Level 1 award in mentoring.
Level 2 courses include award in effective listening skills and certificate in counselling skills form the foundations of professional counselling practice, as well as providing the essential listening and communication skills used by helping professionals.
The Level 2 qualification is essential for anyone wanting to take the certificate in counselling or life coaching at Level 3.
These CPCAB qualifications are highly regarded in the industry. All learners must complete pre-course assessments prior to enrolment.
Free e-learning vocational courses
We have some fantastic e-learning courses where you can study at home or at work at a time that suits you and get a qualification too.
These are just some of the benefits of an e-learning course:
- get a Level 1 or Level 2 nationally recognised qualification
- build your knowledge and skills
- learn at a pace that suits you and your commitments
- start at any time during the year and finish your qualification within 3 months
- enhance your CV.
If you are furloughed, looking for work or a promotion, considering a career change or looking to learn something new we have lots of courses to choose from that could meet your needs.
The qualifications listed on our e-learning suite are transferable and can be used in lots of different job roles.
See some of our popular courses below:
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Level 1 Award in Employability Skills
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Level 2 Certificate in the Principles of Cyber Security
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Level 2 Certificate in Cleaning Principles
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Level 2 Certificate in Creating a Business Start-Up
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Level 2 Certificate in Lean Organisation Management Techniques
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Level 2 Certificate in Principles of Team Leading
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Level 2 Certificate in the Principles of Warehousing and Storage
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Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
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Level 2 Certificate in Understanding Climate Change and Environmental Awareness
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Level 2 Certificate in Falls Prevention Awareness
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Level 2 Certificate in Information, Advice and Guidance
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Level 2 Certificate in the Principles of End of Life Care.
The descriptive text for this course range is currently being updated - please return soon, or click the link to search the course database.
