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Accessibility statement

This accessibility statement applies to the Medway Adult Education website at

This website is run by Medway Council. We want as many people as possible to be able to use this website. Which means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).  

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is  

We know some parts of this website are not fully accessible.

Web Content Accessibility Guidelines (WCAG) 2.2

We'll be testing our site against the new success criteria to become compliant with this standard.

We'll be using a combination of tools and manual testing to ensure we become compliant. 

How to get information in an accessible format  

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can fill in our online form:

Or you can phone 01634 333 333.

We’ll consider your request and get back to you in 20 working days. 

Reporting accessibility problems   

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, then please let us know by filling in our online form.

Report accessibility problems with this website

Or you can phone 01634 333 333.

We’ll consider your request and get back to you in 20 working days.

Enforcement procedure  

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint,contact the Equality Advisory and Support Service (EASS) 

Feedback and contact information

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. The number is 18001 01634 333 333.

Our offices have audio induction loops. Or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us and visit us in person.

Translating our website

There are lots of options available for you to translate pages on our website into other languages including:

Technical information about this website’s accessibility  

Medway Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with theWeb Content Accessibility Guidelines version 2.1AA standard, due to the known accessibility issues below.

We're beginning to test for WCAG.2.2. We will update our non-accessible content once we have completed testing. 

Non-accessible content  

Non-compliance with the accessibility regulations

The content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • planned dates for when issues will be fixed.

Images must have alternative text on image gallery

This fails WCAG A 1.1.1 (non text content). We aim to complete this by the end of June 2024. 

Document should have one landmark

This fails WCAG A 1.3.1 (info and relationships), WCAG 1.3.6 AAA (identify purpose) and WCAG 2.4.1 A (bypass blocks). We aim to complete this by the end of June 2024.

Ensure links explain they open in a new tab

This fails WCAG A 3.2.2 (on input). We aim to complete this by the end of June 2024.

Avoid using the same link text for different destinations

This fails WCAG A 2.4.4 Link purpose (in context). We aim to complete this by the end of June 2024.

Use text to share information where possible

This fails WCAG A 1.3.1 (info and relationships). We aim to complete this by the end of June 2024.

Hamburger menu needs to slide out and be a navigation list on page

This fails WCAG AA 2.4.11 (focus not obscured). We aim to complete this by the end of June 2024.

Third-party Cookiebot issues

At 400% zoom on first visit to the website, the cookies banner appears and covers the whole page and it is not appear to be accessible via keyboard. This fails WCAG AA 2.4.7 (focus visible).

At 400% zoom, content within the cookie banner does not reflow correctly and information is not fully visible. This fails WCAG AA 1.4.10 (reflow).

The focus element of the cookie consent banner fails WCAG AAA 2.4.13 (focus appearance)

These are issues with our implementation of the third-party solution, Cookiebot.

We're looking into this with our supplier Cookiebot. 

Third-party Tribal issues

The keyboard focus is not visible on the day, topic or subtopic within the course list. This fails WCAG AA 2.4.7 (focus visible).

On the course list page, elements must only use supported aria attributes. This fails WCAG A 2.5.3 (label in name).

These are issues with our implementation of the third-party solution, Tribal.

We're looking into this with our supplier Tribal. We're currently waiting for a timeline from Tribal regarding fixes for the issues. 

Exemptions: content that’s not within the scope of the accessibility regulations

Embedded Google Maps

2 embedded Google Maps do not define explicit text labels for each form control. Form controls without labels do not meet WCAG A success criterion 1.3.1 (info and relationships).

Our content management and forms system provider, Jadu, have advised us that Google Maps will need to address this. However, whenever we show an address on a map, we also show the address as text on the web page.

Disproportionate burden  

Not applicable.

What we're doing to improve accessibility

We're beginning to test for WCAG 2.2 to ensure we're compliant with the new criteria.

We're auditing to see if it's accessible.

We have formed an accessibility working group of officers from around the council. This group is helping us:

  • give colleagues the tools to make accessible websites and documents
  • create training courses, to raise the profile of the issue within the organisation
  • communicate the importance of the issue, through newsletters, our Intranet and communication campaigns
  • share developments and news through Microsoft Teams groups
  • improve access to help and advic through our accessibility toolkit 

Preparation of this accessibility statement  

This statement was prepared on 22 September 2021. It was last reviewed on 29 May 2024.

This website was last tested on 12 January 2024. The test was carried out by Silktide. A sample of pages were tested based on user needs.

View our Silktide report of current accessibility issues

Silktide monitors accessibility issues and tracks the progress we make fixing them.

We’ll update this statement as we fix accessibility issues.