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Apprenticeships

Apprenticeships are an exciting way to recruit new staff. Apprentices can quickly become well-trained members of your organisation. They learn from you to become highly valuable employees who you do not want to lose.

We deliver training and apprenticeships across the Medway area and beyond.

Our team of trainers, assessors and quality assurers are highly qualified and experienced and have many years of occupational competency in the subjects we deliver.

Our focus is on the apprentice’s journey. We work closely with the employer to make sure the apprenticeship meets the needs of the employer and that the apprentice has the level of support they need to complete the programme.

We pride ourselves on our success rates and the pastoral care and support we provide to both the apprentice and employer.

Contact us

Whether you are looking for an apprenticeship, or are interested in taking on an apprentice, contact us at adulteducation@medway.gov.uk or phone 01634 338 400.

Teaching assistant

Teaching assistants work in primary and secondary education across all age ranges and educational and behavioural needs.

The primary role of a teaching assistant is to support the class teacher to enhance pupils’ learning. This can be in a group or individually. They will make sure pupils understand the work set, know their learning objectives and stay on task to make progress.

Business administrator

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors.

This includes small and large businesses alike, from the public sector, private sector and charitable sector.

The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services.

Customer service practitioner

The role of a customer service practitioner is to deliver high quality products and services to the customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

These may be one-off or routine contacts and may include:

dealing with orders
payments
offering advice, guidance and support
meet-and-greet
sales
fixing problems
after care
service recovery
gaining insight through measuring customer satisfaction.

You may be the first point of contact and work in any sector or organisation type.

Team leader or supervisor

A team leader or supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.

They provide direction, instructions, and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities are likely to include

supporting, managing and developing team members
managing projects
planning and monitoring workloads and resources
delivering operational plans
resolving problems
building relationships internally and externally.

MAE (Medway Adult Education) delivers apprenticeships to Medway Council and other businesses. We provide expert information, advice and guidance to any potential apprentice and employer to ensure everything is in place prior to any apprenticeship starting.

This is from initial assessments to enrolment, assigning the learner to an assessor, enrolling the learner on any of our relevant training and qualifications. We manage the apprentices progress to ensure the learner is fully equipped for the End Point Assessment (EPA) process.

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